A Disorganized Hiring Process with Over Complicated Tools
Recruiting is the lifeblood of Novo/scale. As a staffing firm dedicated to hiring some of the toughest talent out there, they were laser-focused on getting good candidates for their clients with organization falling to the wayside. With over 50 internal recruiters working with candidates all day, the lack of process was becoming more and more of a problem as good candidates were getting lost in the shuffle of the day-to-day.
Overwhelmed by their current ATS’s overly complex, clunky interface, recruiters were leaving vital candidate information in inboxes, notepads, and spreadsheets. Francisco Herrera, Head of Talent at Novo/scale, was getting frustrated. “I spent most of my time just organizing my recruiters, versus trying to actually improve who and how we were hiring, as an outsourcing agency, we needed a talent pool. Our current systems weren’t allowing us to tap into that.”
This was ultimately impacting their hiring business. Without the right tools to find candidates fast, it was costing them money. For staffing or recruiting agencies, the ability to turn around a hire as fast as possible is crucial and without an intuitive system, Novo/scale was losing good candidates to a bad process.