March 10, 2021
March 17, 2021
As a franchisee, you’re expected to run your recruitment processes to suit the unique requirements of your local area. While recruitment is ultimately your responsibility, franchises should also provide a framework to help you hire more effectively. That way, you benefit from economies of scale: the compounded knowledge of your fellow franchisees, and the statistical information-gathering power of a larger corporate body. With that in mind, what questions should you ask a franchisor about hiring?
1. Are there any job description templates we can use?
Your franchisor may have standardized description formats for the more common job roles, such as front-of-house staff or customer relations advisors. Or, download JazzHR’s 50+ free job description templates, here.
2. Have you done any research recently that means we should change our approach?
It’s worth checking to see if the head office has done any in-house market research around staffing that you could learn from. Some third-party research studies are behind costly pay walls, but the franchise could be willing to pay on your behalf if they feel the information has broader value.
3. Is there anyone in the company looking for transfer or promotion opportunities?
In other words, is there a chance you can hire internally from another franchisee? Look for opportunities to hire someone who is already experienced with similar systems and ways of working. That way, you benefit from a shorter hiring cycle.
4. What incentives would you implement for employee retention?
The cost of replacing an individual employee can range from one-half to two times the employee’s annual salary. Ask your franchisor if there are any benefits you can promote to candidates to help them feel like they will be valued employees.
5. Can you outline the model for career development and progression in the franchise?
Is it possible for a desk clerk to become an area manager one day? You want to hire ambitious individuals who are looking to build a career. Make sure you have a good idea – in advance of running interviews – of how they might progress beyond the job they’re applying for. Trust us: they’re going to ask!
6. Are there any trusted recruitment agents you would like us to speak to?
Sometimes, it can feel like there are more recruitment agents and agencies than candidates. If your franchisor has a list of recommended recruiters, you’ll save time sifting through the CVs sent by agents that don’t care about job fit.
7. Are there any recruiting tools you would suggest we try out?
Vendors are more likely to offer their best deals for a franchise-wide opportunity. By going through your franchisor, you could get the best price on digital recruiting technology AND help out your fellow franchisees with a centralized hiring tool. They may already have technologies that they would recommend, but if not…
One in seven businesses in the US is a franchise, with around 300 new brands franchising each year. We can guarantee that these organizations are battling for talented employees and that they have their franchisor’s backing. So, ask for support when you’re recruiting. A strong hiring process is the foundation of a successful franchise.