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Are chatbots the next logical step in recruitment automation? Many chatbot solutions already exist in verticals like e-commerce and travel. When consumers have questions, they can get quick answers from intelligent, conversational programs. A 2018 survey found that 54% of consumers say they would always choose to speak with a chatbot over a human representative if it saved them 10 minutes. That convenience may soon find a place in recruitment, too. In 2019, almost 75% of HR stakeholders said they plan to move forward with a chatbot strategy soon. Before you make an investment in conversational AI, it’s important to understand the potential limitations of current technology and weigh them against the benefits.
Rudimentary chatbots have existed for many years, but the types employed by businesses today are built on artificial intelligence technology. Using coding languages like Python, Java and PHP, engineers can program flexible digital assistants capable of processing natural language. The ability to speak with a bot as you would a human introduces many benefits for recruiters:
While chatbots have come a long way in recent years, they aren’t a complete substitute for human interaction. Common limitations include:
So chatbots are not an elixir for all of the HR departments problems, but they can create efficiency within the recruitment process.
The AI workforce may not be ready to fill actual recruiters’ shoes, but chatbots can serve to augment performance-based recruitment strategies. As candidates enter the pipeline, they add many important yet time-consuming tasks to a recruiter’s to-do list. Chatbots can automate necessary screening steps, giving human recruiters more time to focus on choosing the best candidates to fill open roles. Mid-pipeline, chatbots can facilitate interview scheduling and deliver knowledge and personality assessments. They can notify recruiters when tasks demand attention. The rest of the time, chatbots can take care of the administrative work.
Chatbot technology has made many great strides in recent years, but there’s still work to be done. HR leaders who are eager to leverage AI solutions can take their pick of chatbot solutions today. More cautious investors may want to wait until the technology matures further. When you consider investing in recruitment chatbots, keep in mind that:
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